Attracting an enjoyable work day.

This article touches on the Law of Attraction and the Power of Intent as used in creating a good day at work.

I work as a technical support representative for a major cable company in San Diego, CA. It's an inbound call center that receives calls from our customer's that are experiencing difficulties in using their television, internet or digital telephone services. If you have ever had problems with these services in your area, then you know what the customers we work with experience.

Customer Service is a stressful job. Do a Google search for “most stressful jobs” and you’ll find several articles that cite Customer Service as being in the top ten most stressful jobs. It’s because the representatives are working with upset and irate customers most of the day. Think about it, would you like to be yelled at most of your working day? Call center turnover is very high. I'm not going to defend this industry, rude callers, nor the rude representatives themselves. I'm writing this to show how the power of intention for having a good day at work, really is effective.

Not all customers are mad, mean or rude. Not all telephone reps are rude and ignorant of how to do their job. There are a few bad apples, just like every industry.

I've been doing inbound customer service / technical support for about 7 years. I’ve also worked in the hospitality industry for 10 years and owned my own window cleaning service. I’ve been providing service to the public most of my working life. I love what I do. Well, more specifically, I love helping people, fixing their problems, educating them about our services, etc. I didn’t always enjoy my job. Earlier in my call center career, I allowed myself to become depressed. I got drawn into other people’s drama, problems and frustrations. I was going through a divorce, separation from my kids and other personal problems.

Over the years, with some therapy, personal growth and learning about the power of intention and Law of Attraction principles, my relationships, my career and overall, my life got better. It is getting better all the time.

I do the same work today that I’ve been doing for most of the past seven years. I take calls, resolve problems and make people happy. I also work with the same type of co-workers. People who, for the most part see customers as stupid, ignorant, demanding and unreasonable. They seem to dwell upon the negative. Oh, sure they might be pleasant when talking on the phone, but you can see it in their eyes, hear it in their voice. When on breaks and lunch, they talk about the trouble and problems they have working with some customers.

I see many representatives talk about their "stupid customer", "that rude customer", "that dumb customer". And they talk about getting them one after another after another. Or they'll say "I got nothing but rude/stupid customers all day."

I also hear from customers their complaints about the last tech they spoke with. Each time I hear of someone complaining about their day, the last customer the last rep, I
hear how they live their life. How they interact with other people. Part of me, the helpful, nurturing, optimistic, intentionally living a positive life person, wants to educate them about the Law of Attraction and the power of intention. Several times a day, before I leave home, on the way to work, walking in the door at work, and other times, I'm saying "I am having a great day." "I have good, easy calls and customers." Most of my day is dealing with good customers, and easy troubleshooting problems. When I do get those challenging customers or difficult problems, it is usually when the phone calls are backed up and customers have to wait in queue before being assisted. Now sometimes the long queue escalates their irritability, usually I get the more difficult one because I believe they need my skills, what I have to offer to calm them down or expertise in resolving their particular problem. That I accept since I have so much experience in this industry.

The main point I want to emphasize here is "think about the day you want to have and you'll have it." It might not go the way you thought it should, but it is the best day that is available to you based on your thoughts, attitudes and beliefs.

I've also learned that I've missed out on some experiences in troubleshooting some equipment we provide because my intentions were to have the easy days, the easy troubleshooting process. When I realized those opportunities I've missed, I asked for one or two of those in the morning on my way to work and within the first hour or two, I've gotten those specific problems so I could experience them.

It's amazing what kind of days I have at work.

I enjoy what I do. Do you?

Today, I am thankful for...

1) I recently learned that my children and their mother will be moving closer to where I am currently living. Yeah! The kids will be closer to me again. Along with that, the schools they'll be attending are some of the highest rated schools in San Diego County.

2) The promotion at work has gone through, I'm now a Technical Support representative II.

3) The homeowner I'm renting from, Francis, is so willing to work with me and help me through my current transistional process.

I hope that you dear reader take an attitude of gratitude and be thankful for the good things in your life. Since I have started this practice of BEING thankful for the good things in my life, I'm seeing more good things in my life. Some of which you see here when I post them, others I just enjoy throughout the day.

A note: Being thankful is just that, a state of BEING. It's not a "thanks for this and thanks for that" just to get it out, as a courtesy. Genuine gratitude wells up from within, "from the bottom of my heart".

Peace, love and harmony

Dean

Law of Attraction is Magick

To many, the results of consciously using the Law of Attraction seems like magick. I've heard many teleseminars, the presenters in the movie The Secret and reading books on intention and Law of Attraction equate the results of manifestation to being like magick.

I've read, studied and practiced magick (or as friends and I refer to it “applied metaphysical phenomenon”) for several years.

I spell magic with a 'k' to differentiate the use of sleight-of-hand from the occult sciences. It’s a common spelling in occult writings. For years I also taught, sold and performed magic shows. So for clarification in my writings I’ll be using both spellings. The spelling with a ‘k’ will refer to the occult sciences.

Now, don't panic about the word occult, dictionaries define it to mean secret, obscure or hidden. Hence the title of the movie The Secret is so appropriate.

Now, what's interesting about my studies of magick, is that it was packed full of ritual and ceremony. That was appealing to me. Some might say it’s because I’m a recovering Catholic. I was also attracted to the occult because of the mystery. Who doesn’t want to know a good secret? I also had a desire for personal power, I wanted to make things happen. This was in part due to my feeling insecure and with little self confidence. I thought that the magickal powers would make everything better. I was looking for the answer outside of myself, in the ritual and ceremony without looking inward for my own power.

Good teachers of the occult sciences and all teachers of Law of Attraction I’ve come across put the responsibility squarely on each individual’s shoulders.

I can tell you that the same basic principles of the Law of Attraction are the basic principles of magick. Occult magick is a formalized application of tuning in the mind, body and spirit, also known as a spell, to cause a manifestation. Not so different from any teacher’s LoA program than anothers. It’s just their spin, their experience, their way of sharing the same information. Much like what you read here.

When preparing for a magickal ritual, the practitioner will determine that which they desire to happen or manifest, some might call this a goal. Many systems of magick will start with a meditation or some relaxation technique, a key component of Law of Attraction teachers espouse is the practice of meditation or some relaxation technique. While performing the magickal ritual, the practitioner is to work themselves up into a frenzy, a higher state of excitement about their desire and to visualize there desire manifested. Similarly, Law of Attraction is based on energy frequencies and higher levels of energy focused through the visualization of the desire.

Once the ritual is completed, the practitioner is to release the energy built-up in the ritual and “let it go” out into the Universe to let the Powers That Be bring into being the practitioner’s desire.

The Law of Attraction works like magic because it is magick. (Yes, I did use both spellings on purpose.)

The New Age movement; Neopaganism, Druidism, Shamanism, Wicca, etc. the numerous references of the occult sciences in today’s society are all evidence that the secret is out in the public awareness. And has been out for years. The explosion of media coverage of books and movies, the number of websites and blogs, the coaches and teachers are just lifting the veil of mystery that has shrouded the Law of Attraction behind the occult sciences.

And Quantum Physics is providing the scientific, imperical evidence that sorcerers, wizards and witches have worked with for centuries.

Blessed Be

Today I'm thankful for...

I'm thankful for this beautiful morning, the birds chirpping that woke me up instead of an alarm clock.

How the Universe has provided for me.

I’m writing this for two reasons 1) as a reminder to me that the universe has provided and taken care of me and 2) as a story to share with you that the universe will take care of you.

Memorial Day weekend 2004, my 80 year old mother was in a car accident. The worse part was a broken knee. Needless to say, as soon as I found out, I left San Diego and headed up to Huntington Beach to care for her. Nothing unusual about a son going to take care of his mother. But this was just the beginning.

This incident took place about 3 weeks before my children’s mother was planning to leave the San Diego area and move to the San Fernando Valley area. I knew that she was planning this move and I even started planning to make my move out of San Diego to be closer to children. The distance from San Diego to Huntington Beach is about 110 miles. The distance from Huntington Beach to San Fernando Valley is about 55 miles. So, the plans I was making to move closer to where the children would be living was already taken care of for me.

Skip ahead to September 2005, my mother is now in a home and I was seeking employment. The day I received an offer for a position that was a great fit for me and my work history, was the day the children’s mother decided to tell me that she was thinking about moving from San Fernando Valley back to Lakeside.

I was to start my new job on October 3, 2005. On October 1, 2005, my mother passed away. Hmmm. The children and their mother moved back to Lakeside in late October 2005. Then on the Monday after Thanksgiving, my new employer, laid me off. So, my mother is gone, my employer has downsized me and nothing is holding me to Orange County, CA, so I moved back to San Diego.

Eventhough the events were a bit difficult and challending, many little stories within this timeframe, I was always close to my children. Ways opened up for me to remain close to my children.

I am grateful for the opportunities for me to be close to my children and be actively involved in their lives.